Customer Care Co-ordinator

We are expanding our busy Customer Services Team with the addition of a new Customer Care Co-ordinator position. The role is based at our Birmingham office and involves liaising with clients via phone and email to discuss their requirements, including handling mortgage referrals and furniture pack sales, where applicable, and assisting with handover information and potential letting agency arrangements. Experience of using CRM is ideal, including the ability to create and run reports.

Potential candidates will need to possess the following qualities:

• Enthusiastic and highly motivated
• Professional and friendly
• Passionate about delivering excellent service
• Excellent telephone manner with the ability to communicate at all levels
• Strong organisational skills with great attention to detail
• Ability to work under pressure to tight deadlines
• A team player who can demonstrate their ability to use their own initiative

For further information please contact

A full job description is available upon request.

Applications to be received by Tuesday 21st February @ 12 noon.

No agencies.